FAQ | 4DHP Health and Performance

What do I wear/bring to my appointment?

For your 4DHP appointment, make sure to dress in comfy attire that allows easy access to the injured area for chiropractic / physio sessions or sportswear for exercise physiology sessions.

If it's your first visit, bring along doctor referrals and recent scan results to give the practitioner a better grasp of your injury. Don't forget your health insurance card—we need the physical card to process any claims, and swiping it at the reception desk is a must for reimbursement.

How much will my Private Health Insurance cover?

Private health insurance coverage varies for each individual based on the plan and remaining coverage for the year. If you want to find out the extent of coverage for your appointment, reach out to your healthcare provider.

Do I need a doctor’s referral to see a practitioner at 4DHP?

No, you do not need a referral to see any of our practitioners privately. However, if you are wanting to be covered by Medicare under an Enhanced Primary Care plan, a referral from your doctor is required.

What is your no show / late cancellation policy?

Your well-being and appointments are important to us. We understand that sometimes, unexpected delays can occur, making it necessary to reschedule. If you need to reschedule or cancel your appointment, we respectfully request at least 48-hours’ notice.

Our policy requires any cancellation or rescheduling of services to be 24-hours prior to your appointment time. The inability to provide sufficient notice will result in a cancellation fee. The amount of the fee will be equal to the deposit held or 100% of the service offered, whichever is more. Future appointments will not be scheduled until this fee is paid.

We require a deposit for all appointments scheduled on Saturdays. In the event of a true, unavoidable emergency or you are unwell or injured, all or part of your cancellation fee may be applied to future services, subject to sufficient proof of emergency or medical certificate. Deposits that go towards appointments are non-refundable.

If you need to cancel your appointment, please contact us on (02) 8041 0762 between the hours of 9am-5pm Monday-Friday or 8am-11am. on Saturday. In the event that you are unable to speak to a team member, please email your cancellation request to reception@4dhp.com and we will return your call as soon as possible.

No-show Policy
A no-show is considered when a patient misses an appointment without cancelling. If you do not attend your appointment, we require full payment of the service booked.

What is a Chronic Disease Management Plan (CDM)?

A CDM plan offers individuals who meet certain criteria the opportunity to have up to 5 sessions per year with partial coverage from Medicare. Medicare contributes $58 towards each appointment, and the need for a gap fee depends on the practitioner. Contact our reception team to find out which providers offer bulk-billed services!

Can I get treatment if I am pregnant?

Yes. It is common for women during pregnancy to suffer from back pain and treatment is regularly provided. Treatments are usually provided with the patient in a side-lying position or face down with the use of a pregnancy pillow.

Is manipulation of the neck and spine safe?

Yes. Extensive research supports the safety and effectiveness of manipulation in pain relief. Your therapist always conducts a thorough examination to ensure that you are a suitable candidate for the procedure.

Do I need an X-Ray before treatment?

Typically, an X-Ray is not necessary before your first consultation. Your therapist will conduct a comprehensive examination to better understand your injury. If your therapist determines that an X-Ray would offer additional insights, they will provide a referral for imaging.

How often do I need treatment?

Treatment plans are tailored to every individual. The frequency of required treatment depends on factors like the severity, duration, and nature of your injury. Those with acute injuries might need sessions twice a week for several weeks, while individuals managing injuries may only need appointments every fortnight or on a monthly basis. Your therapist will assess and determine the appropriate schedule for you.

Can I see a Chiropractor and Physiotherapist at the same time?

Most definitely. Chiropractors and Physiotherapists complement each other greatly, especially when co-managing a patient. Each practice has their own strength and when utilised together can often lead to quicker recovery from an injury.